Placing an order

When placing an order, you are committing to buy. By using our website, you are agreeing to all our terms and conditions of sale. Our conditions comply with current distance selling regulations eu. We have 30 days to deliver your goods to you. Normal circumstances are much sooner, but we have to inform you when times get much more busier than normal, and there is a queue of customers you will be expected to wait in turn.

Cancelling an order

You have the right to cancel your order within 24 hours of placing the order. However, if your product has been delivered there is no refund policy as you have already accepted the goods and they are bespokely manufactured. All our goods are tracked with proof of postage.

Changing or modifying an existing order

It is our policy that we cannot change your order once it has been placed and paid for if it is over the 24 hour period on a working business day. If you want to place a new order, then please feel free to do so on our website.


Due to the nature of our business along with the bespoke products and services offered, we do not offer returns. This is a strict policy. As all our items are personalised along with the services we offer, under UK government regulations they are deemed as non-returnable.


Depending on the product and services ordered, delivery may differ from postal company.

Depending on where you are in the country and the products ordered, there may be a difference in delivery charges.

Privacy & Data

We are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we may collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with us you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information  from you when you register with us  If you register with us you will be asked to provide certain information such as your name, address, , telephone number and email address. If you shop with us and use a payment card , we do not hold any personal information as this is processed by a secure payment gateway. Alternatively, when you are a subscriber of our website, we may email you from time to time to keep you updated about our business through promotion, and special offers through our use of newsletters.

How do we use your information?

We use the information that we collect about you to:

  • Process your orders, notify you of your order status and inform you of special offers and promotions
  • Manage your account .
  • Administer this website.
  • Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  • Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

Keeping In Touch With You

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by emailing us directly, and by quoting Security and Privacy Enquiry.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

Orders and Contract Information

Your order for goods is accepted and a contract is formed between CAP-UK and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production as a result of your order. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract we shall continue to own any goods ordered until it has received payment in full from you even though the goods may have already been delivered to you.

Customer ratings and reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by us (the “CRR Service”). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service.

By submitting any content to us, you represent and warrant that:

  • You are the sole author and have not copied the content from any third party;
  • All content that you post is accurate;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content:

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party’s copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not us, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of us, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that we and our third party service providers may use your email address to contact you about the status of your review and other administrative purposes.


This information is supplied in English only and we will continue to communicate in this way during your agreement with us.


Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.


We reserve the right to change/amend  prices without prior written notice, to keep in line with costs and rates of inflation. Prices are displayed on our website are not inclusive of any taxes or V.A.T. The V.A.T. rate is in accordance with HMRC regulations and is added to any final order placed on our website.

Contact us

If you have any questions relating to this policy or the use by us of personal data please write to us by email using the contact form on our website quoting Security and Privacy Enquiry.

Changes to the privacy policy

We keep our privacy policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on 30th March 2018.